We want working with Simply Turf to be simple. These policies explain how we schedule, bill, and deliver your lawn care, so you always know what to expect from us and what we ask of you.
Cancellations & Postponements.
We're flexible, and we know things come up. If you need us to skip or move a visit, let us know and we'll work with you. At the end of the day, though, we need to be able to service your lawn when it's scheduled.
Two cancellations or postponements and we'll take you off the schedule
If you cancel or postpone two or more visits in the same year, or two applications in a row, we'll notify you that we're no longer able to service your property and remove you from our schedule.
This applies to any scheduled visit you cancel, skip, or ask us to postpone.
Why We Keep to the Schedule.
Staying on schedule matters for two reasons.
- Your lawn gets the full benefit of each product. Every application in your program is timed to the season and spaced from the one before it. Crabgrass preventer has to go down before the soil warms in spring, fertilizer is matched to what your grass needs at that point in the year, and weed control works best while weeds are actively growing. A visit pushed back can miss its window, and your results for the rest of the season suffer for it.
- We can serve every lawn efficiently. We plan our routes by neighborhood so we can treat your lawn while we're already on your street. A canceled or postponed visit usually means a separate trip back later, which takes a technician away from the other lawns on their route.
Property Measurement.
The online measurement of your property is part of our service agreement. Our pricing is based on the square footage it shows.
Areas outside your measurement cost extra
If additional areas are added at any time, or we're treating areas that aren't included in your measurement, additional costs will apply and service may be discontinued.
You can request your measurement any time if you'd like to see what our technicians see every time they visit your property.
Payment.
A credit card on file is required
We require a credit card on file, and it must be in place before we visit your property.
- Payment is due before your next visit. If payment for your prior visit hasn't been made, we will not service your property. If you're behind on payment, we will not continue servicing your property, and unpaid balances may result in additional action to collect money owed to Simply Turf.
- Removing your card to avoid payment. If at any time you intentionally remove your payment method to get around being charged, your service will be canceled immediately and we will take further action to collect what's owed.
Service Return Visits.
We stand behind our work and provide complimentary service return visits.
One complimentary return visit per season
In most cases, we offer one complimentary service return visit per season.
Repeated requests for return visits often point to a mismatch in expectations or to factors outside our control, including:
- Lack of irrigation
- Improper lawn care practices, such as mowing too low
- Invasive grass species that are difficult to control
When we consider return visit requests excessive, we'll recommend waiting until your next scheduled visit. If that isn't an agreeable solution, we may discontinue service.
Respect for Our Team.
Zero tolerance for harassment or disrespect
Verbal harassment or disrespect toward our technicians or staff is not tolerated. If we determine that a client's behavior toward Simply Turf employees has been unnecessarily harsh or disrespectful, service will be discontinued immediately.
No Contracts.
Simply Turf is pay as you go, with no annual agreement and no cancellation fee, and you can stop service any time. These policies explain how we work with customers while they're on our schedule.
Contact Us.
Questions about a visit, your account, or these policies? Call or text us at (703) 268-9900 or email sales@simplyturf.com.
Simply Turf
16351 Lee Hwy, Gainesville, VA 20155